General Questions

Why are your candles made with soy wax?

Soy Wax is non-toxic and cleaner-burning being made with no toxins, carcinogens, or pollutants which means our candles are less likely to trigger allergies.  As a vegetable-based wax, it does not give off any harmful byproducts or produce black soot that can stain walls and curtains like the other leading waxes. 
Soy Wax is Natural, Renewable and Vegan derived from the soybean. This wax is a hydrogenated vegetable oil that turns into a solid at room temperature. You can even make your own soy wax from soybeans at home

Is it normal that my decorative candle might have some imperfections?

As our sculptural candles are handmade and hand poured, slight imperfections and color variations may appear by nature. They may also come with small white marks known as ‘frosting’. 

Tell me more about 'frosting' ?

Sometimes candles may develop frosting. It is a natural occurrence with soy wax and especially with colored candles. This appears because the wax is trying to return back to its natural form and as a result it begins to crystallise. Please note that it doesn’t affect the performance of the candle in any way.

Can I burn my decorative candle?

Our decorative candles are designed fordecorative use. However, if you do choose to light them up, burn time may vary due to the irregular shapes and sizes of our designs.

I accidentally cut my cotton wick too short and now it won’t light, what do I do?

Don’t worry this happens to the best of us! If your candle lights for a short period of time, simply use a napkin to soak up the melted wax and it’ll go back to normal. If your candle is not lighting at all, scrape off some of the wax around the wick and try lighting it again. The wax is the fuel to the wick, and there is just too much fuel for the candle to catch.

Do you ship internationally?

We ship to NZ and AUS

How long will it take to process my order?

Once an order is placed, it may take up to 1-4 business days to be processed. After it has been process, you will receive a notification on email.

My order arrived damaged, what do I do?

Please email us at info@cdpcreations.nz with your order number and photographs so we can claim it with the couriers, then we will sort the rest.

Got any other questions?